Access Ingenuity supplies a range of very specialized equipment and uniquely customized computers. The time it takes from the order date to the ship date will depend on both your products lead time, any in-house set up work that is needed and the shipping option chosen. All computer systems are configured to order and you should anticipate at least a 3 week lead time for these systems. If you need an item quickly we suggest that you contact us to check for its availability.

Please keep in mind that we do not process orders on weekends or observed holidays.

Access Ingenuity currently offers the following payment methods:

• Purchase Orders are welcome from organizations but may be subject to credit approval.
• Credit Cards: Visa, MasterCard, Discover, American Express
• Debit Cards: with a Visa or MasterCard logo
• Prepaid Cashier Check/Money Order
• Prepaid Personal Check - Please allow approximately 5 business days for the check to clear.

We currently offer the following shipping methods:
Ground Service- Approximately 5 business days
Express – Approximately 2 business days

The above delivery methods do not include order processing time, product availability, for example computers and laptops, or delivery on weekends and holidays.

For all shipping methods, we utilize Federal Express, except when products may be shipped from alternate warehouse locations. Alternate warehouse locations may vary.

For your convenience, Access Ingenuity will send you updates regarding any pending orders via e-mail. However, you can also obtain your order status by calling us at
(877) 579 4380 .

You do not need to do anything! Access Ingenuity will automatically send your tracking numbers via email once your order has shipped.

If for some reason you have not received a tracking number and your order has indeed shipped, please verify your email address on file. You can also call us at (877) 579 4380.

You may request a change to your order, provided your order has not already been processed and shipped. Please email your exact changes and order number to We will do our very best to customerservice@accessingenuity.com. We will do our very best to accommodate your request.

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request and order number to customerservice@accessingenuity.com. We will do our very best to cancel the order, and we will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.

There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our "product search" to type in what you are looking for. It is always a good idea to keep your search term vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.

Your credit card will be charged immediately upon receipt of your order, so that we can begin immediate processing of your order.

Yes, when you make any purchase, you do so on a secured server.